FOR IMMEDIATE RELEASE
Contact: Kelly O’Bryan, SVP Marketing
Leisure Interactive, LLC
Two Harbors Marina adds new online reservation system powered by Hercules Marine to improve customer experience with guaranteed moorings and pay in advance options.
Catalina Island, California – January 27, 2011 ⎯ Two Harbors Enterprises, a division of the Santa Catalina Island Company has awarded a multi-year contract to Marina Reservation Services, LLC (M.R.S.). The move comes in response to evolving consumer expectations and the desire to deliver a new level of customer service for Marina visitors and mooring lessees. Hercules Marine was selected after an extensive RFP process and the review of proposals from a variety of very capable vendors. The selection was influenced by a number of factors, including flexibility, customer experience, easy customization, and most importantly, the SaaS (software as a service) solution.
Hercules Marine is a reservation and property management software solution designed specifically for Marinas and Marine trades. It is a product of M.R.S., a joint venture created by marine industry veteran software developer Exuma Technologies, maker of DockMaster software, the industry’s leading marina management solution, and Leisure Interactive, a leader in outdoor recreation and hospitality software and the developers of the Hercules technology platform that powers Hercules Marine.
“M.R.S. and Hercules Marine were selected because they offered a flexible solution that could be tailored to our specific needs and deployed quickly.” Said Phillip Winter, Harbormaster at Two Harbors, “SaaS, means we always have the latest version of the software without the expense or hassle of maintaining servers and software, or requiring specially trained IT or support staff. Plus, we will enjoy the benefit of being able to improve the visitor experience by allowing boaters to know they have a confirmed mooring before they arrive. Online reservations will streamline the check-in process, allowing boaters to pay in advance online and free up staff time to focus on delivering an exceptional experience.”
“When we received the RFP from Two Harbors Enterprises we knew we could deliver exactly what they were looking for in the time frame they needed it delivered”, said David McKnight, COO, Leisure interactive. “With Hercules Marine, we were able to customize a solution for Two Harbors Marina and get it up and running in about a third of the time it takes to deploy locally installed software.”
Visitors to Two Harbors Marina on Catalina Island, California will begin enjoying a new level of customer experience before the Memorial Day weekend. Boaters will be able to reserve a guaranteed mooring in advance of arrival, pay for it online using a credit or debit card and begin enjoying their vacation the moment they arrive. The next phase will include the ability for long term mooring lessees to easily confirm usage in advance online to insure their mooring isn’t occupied when they arrive.
About Two Harbor Enterprises,
Two Harbors Enterprises, a subsidiary of the Santa Catalina Island Company, operates and maintains over 700 moorings around Catalina Island and operates the town of Two Harbors. Two Harbors is a rustic seaside village located at the isthmus of Catalina Island, just 20 miles off the coast of Southern California. Catalina Island offers a variety of recreational opportunities including hiking, snorkeling and scuba diving in crystal clear water, ocean kayaking, mountain biking, seaside camping, pleasure boating or just plain relaxing on a sandy beach. Dining options include the Harbor Reef Restaurant & Saloon, The West End Galley snack shop, and General Store Deli. Other services include Safari Bus and tours, and Visitors Service Center, Dive Shop with air fill station, Pump-a-Head and Fuel Dock.
About Marina Reservation Services, LLC
Marina Reservation Services LLC, is a joint venture founded by long time marine industry technology leader Exuma Technologies (makers of DockMaster Software), and the developer of the Hercules Software Platform Leisure Interactive, LLC – the leading provider of online reservation systems and property management software for the outdoor recreation & hospitality industry. For more information: Nick Novak, Corporate Account Manager, (561) 969-2882,